Terms of purchase
The following terms and conditions apply between the Customer and Räckesbutiken Sweden AB (556824-1268)
Purchase and price
Purchase
When an order is placed, a purchase agreement is entered into, between the customer and Räckesbutiken. An order confirmation is automatically generated and sent to the e-mail address provided when ordering. Räckesbutiken does not enter into agreements with persons under 18 years of age. In the event that such an order is placed, it will be automatically canceled. We reserve the right to refuse an order.
Price
All prices at rackesbutiken.se are shown including VAT. We reserve the right to adjust our prices if the VAT rate changes. No fees will be added unless they are clearly displayed when ordering. We reserve the right to adjust the price of an order in the event of technical errors. Should this occur, the customer has the full and immediate right to cancel their purchase. The price may also be changed by external circumstances that Räckesbutiken cannot influence, e.g. material changes in commodity prices, currency changes or shipping prices.
Payment
Invoice
In handling payments by invoice, we work with Svea Ekonomi AB. In order to purchase by invoice, the customer must enter their social security number (‘personnummer’) or organisation number. The prerequisite for being able to purchase by invoice is, among other things, that the customer is registered as resident in Sweden and is over 18 years of age. There should be no cases of non-payment. All invoices are transferred by Räckesbutiken to Svea Ekonomi AB. Invoice payment terms are 30 days. Late payments incur the agreed and statutory reminder fee. Late payment interest is 2% per month. In case of non-payment, the invoice is handed over to a debt collection agency.
When choosing an invoice as a payment option, delivery is made to the person’s registered address. If another delivery address is desired, payment should be made by credit card.
In the event that credit is denied at the time of purchase, there is the option of paying by credit card instead.
Installment payment, interest-free for up to 12 months, for private individuals with a maximum purchase of 50,000 SEK
An approved credit check is undertaken after the customer has filled in their personal details at the checkout. After approval, Svea Ekonomi AB offers private individuals the option of signing a credit agreement covered by the general terms and conditions of the attached account agreement. An account agreement means that the customer gains a credit facility that can be used for purchases from Svea-affiliated suppliers.
Payments made by the customer to Svea as part of their repayment plan will be available for other applicable purchases during the period the account credit facility applies. The credit offer applies to the amount specified in the account agreement. The credit period is selected by ticking the option that best suits the customer. The customer undertakes to repay the entire credit within the credit period. This means that every month the customer must pay at least the amount stated in their selected option. The customer can choose to pay more than agreed or settle the entire credit facility without incurring extra fees. If the customer wishes to use their active credit facility for other purchases, the minimum monthly payment will be increased in order for the amount incurred to be fully paid within the agreed credit period.
The shorter the remaining credit period, the higher the minimum monthly payment. If the customer wishes to keep the same minimum monthly payment, they can contact Svea by phone on 08-51493113 and apply for an extended credit period. Due to technical limitations, if the customer uses the credit for several purchases, Svea will invoice this separately for the various purchases, until further notice. In this case, the customer does not have to pay more than one notification fee per month. If the customer does not specifically notify Svea, Svea will pay for the purchases at Räckesbutiken on their behalf. Should any questions arise, the number to call is 08-51493113.
As an example, in keeping with Swedish Consumer Agency’s guidelines, you will pay a real intereast rate of 10.68 % on a purchase of 10,000 SEK over 12 months at 0% interest including a 195 SEK setup fee and a 29 SEK purchase fee.
For more information about the general terms and conditions, see: http://www.sveawebpay.se/kontovillkor
Refunds
In cases where the customer is entitled to a refund, this is carried out within 30 days from when we received the customer’s notice.
Delivery
We offer free shipping for all deliveries.
The order confirmation shows the delivery address to which the goods will be sent. Should you wish to change the delivery address after purchase, an in-depth identity check will have to be carried out before the delivery address can be changed. In such cases the delivery time may be affected.
Standard production
The order confirmation shows the estimated date when the goods leave the factory. This estimated date is subject to change and any alterations will be communicated.
Express production
The order confirmation shows the date when the goods leave the factory. This date is fixed. In case of delays, any fee charged for express production will be credited/refunded. No additional compensation may be claimed by the customer for costs incurred due to the delay. If your express production is credited/refunded, the order will henceforth be handled as standard production.
When the goods are handed over to the carrier, the customer receives a notification by e-mail including a tracking link. The delivery company will contact the customer to agree a precise time for delivery. All deliveries are made during daytime. Räckesbutiken cannot be held responsible for delays by the delivery company.
All deliveries are made to the delivery address, by road. If delivery is to be made to an apartment building, the goods will be delivered to the entrance.
In the case of delivery of replacement goods in the event of a complaint, the procedure may differ depending on the mode of transport and the delivery method that is most suitable for the delivery in question.
When unloading, the goods should be carefully inspected by the recipient before confirming receipt. If visible damage is found, on packaging, or on the goods, this must be noted on the consignment note before it is acknowledged. The delivery company does not deliver goods without a receipt, which means that the recipient is responsible for someone receiving the delivery and accepting the goods.
If the customer is not present at the time of unloading, the customer will be charged for any costs incurred.
When delivering to an island, the transport company delivers to the nearest quay with an address on the mainland, where the recipient may receive the goods.
For business deliveries the following conditions apply: DAP 020 “freely unloaded specified destination location”
Delivery time
The delivery time of our goods varies depending on the season, our order volume, as well as on the choice of product. At rackesbutiken.se current delivery times are displayed on the product’s page. If products with different delivery times are combined in one order, the longest specified time applies. This is also specified during checkout before placing the order. Normally our delivery times vary between one to eight weeks.
In the event that the communicated delivery time cannot be met and the customer does not accept the new delivery time, the customer has the right to cancel their purchase.
Transport damage
If damage is discovered on delivery, we require that the carrier is informed immediately and the issue is recorded on the consignment documents before receipt is agreed. The customer then completes our complaint form at www.rackesbutiken.se/kundtjanst/reklamation.
If damage is only discovered later, this must also be reported in the same way as above. We require the customer notifies us within seven working days of receipt of the product. For this reason, it is essential that the delivery is inspected and unpacked immediately upon receipt.
In the event that damage has occurred the customer must, under no circumstances, use or assemble the product and must contact Räckesbutiken immediately. All packaging must be saved so that the damage can be verified. We also request that the damage is documented. Depending on the extent of the damage, we will either send a new item or arrange for an alternative solution.
Right of withdrawal, complaint & warranty
Withdrawal
According to the act regarding distance contracts and agreements outside business premises (2005:59), consumers generally have the right of withdrawal (section 9). If the distance contract relates to a product that is custom-made according to the consumer’s instructions, the consumer and the trader may agree to remove the right of withdrawal (section 5). All our products are custom-made for the customer. By placing an order and accepting these terms and conditions, the consumer agrees that the right of withdrawal does not apply. The right of withdrawal does not apply to business customers.
Guarantee
We provide 1 year warranty on goods with manufacturing defects. In case of defects covered by the warranty, the goods must be repaired or replaced. In the event that a warranty claim is reported and no fault can be found, we will charge the customer for any costs that arise. This also applies if the customer caused the damage during handling or due to incorrect assembly. The customer’s invoice is a valid proof of warranty.
Scratches, marks and other minor defects are assessed at a normal viewing distance.
For glass, we apply the Glass Industry Association’s (GBF) terms and conditions for complaints. Glass contains stresses that can cause cracks during careless handling and rapid temperature changes. This is not covered by any guarantee.
Warranty on wood products and other organic materials is not provided for defects such as cracks, deformation or resin and colour changes.
Complaints
If the customer shows that there is a defect in the goods, Räckesbutiken undertakes to ensure that the goods are repaired or replaced, if the customer so desires. In the event that an item is replaced, the customer must ensure that the incorrect item is returned to Räckesbutiken, if so requested. Räckesbutiken will reimburse the customer for any costs incurred with the return of an faulty product.
Complaints cannot be made for errors in the order documentation, e.g. incorrectly specified dimensions or for damage that occurs during assembly. If it is discovered during assembly that incorrect dimensions have been specified, we recommend you contact Räckesbutiken immediately for suggestions.
Hidden defects and damage shall be reported by the buyer before use and assembly of the goods unless the defect is of such a nature that it was possible to detect only during assembly or use. The customer should send their complaint within seven working days from receipt of the goods. In case of all kinds of errors and damage, we strongly recommend documenting the issue with photos. The complaint must be reported via our claim form at www.rackesbutiken.se/kundtjanst/reklamation
For complaints of warranty defects, see the heading ‘warranty’.
Should any of the delivered goods be incorrect or deviate from the delivery note in number or dimensions, the customer must contact Räckesbutiken as soon as possible. These faulty goods may not be fitted or adapted by the customer without prior approval of Räckesbutiken. Such approval is always given in writing. If the customer assembles or adapts the product, then the customer is considered to have accepted the product and delivery without complaint.
For companies and other activities that are not designated as consumers, the Purchase Act applies. In these cases, the total financial damage in connection with a claim may not exceed the value of the products purchased by the customer.
Disputes
In the event of a dispute, we follow the National Board for Consumer Disputes’ (ARN) recommendations.
There is an online dispute resolution website for EU customers and traders. The parties are helped to resolve online trade disputes without going to court.
In the event of a national dispute, however, we suggest contacting the National Board for Consumer Disputes (Allmänna reklamationsnämnden – ARN), Box 174, 101 23 Stockholm.
Margin for error
The dimensions that the customer specifies when ordering are, in most cases, in millimetres. We try to be as accurate as possible in our manufacturing process when keeping to these measurements. We reserve the right to a +/- 3 mm margin of error in height and length, for all our products. If the measurements are within this range, a complaint of incorrect dimensions will not be accepted.
Assembly
In the event that the customer has purchased assembly, the Consumer Services Act applies, for consumers and specially written contracts for companies. For customer, we reserve the right to refuse delivery of the purchased service if we cannot deliver the service within a reasonable time (2 months). The customer has the same right to cancel their purchase of both assembly and product in the event that assembly does not begin within the same time period, or otherwise as agreed in writing.
Confidentiality, security & cookies
Confidentiality
According to the Personal Data Act (1998:2004), no registration of personal data may take place without the person’s consent. When an order is placed, the customer agrees that Räckesbutiken will store the data necessary to process the order as entered by the customer. The data may be disclosed to third parties (such as to payment provider or delivery company) solely to manage the order, delivery or payment.
The customer can request their registered information, in order to check what data are stored, and may subsequently request changes and/or corrections. The customer may also request to have their data deleted.
Rakesbutiken does not disclose personal data, other than as stated above, without approval or a signed consent from the customer.
During the processing of the order e-mails related to the order will be sent. Räckesbutiken may also send other information, newsletters, or promotional communications about its relationship with the customer. No mailings from third parties or with information that is not connected to Räckesbutiken’s activities will be sent. For all news, information and offers, the email will always include a link to unsubscribe. Such unsubscribing does not require logging in or taking any other actions.
Cookies
A cookie is a small data file that is stored by your browser on your computer. Cookies are used to enable orders from our website, as well as to analyse visitor statistics.
It is possible to disable the storage of cookies via settings in your browser. However, disabling cookies will mean that it is not possible to place an order at balustradestore.com.